Too often, we all answer the phones on-the-go. Whether we’re in our car, between appointments, eating lunch or dinner, out on vacation, where ever.
If you think about it though, how often do we not give our full attention to the incoming call? On our team, I’ve designed a 10 point questionnaire that move the caller to an appointment. So no matter if you’re getting a call from zillow on a property you have no information on, or a call on one of your own listings, you’ll be able to help the caller.
Number one on the questionnaire is a strong greeting.
This video gives what appears to be a simple tip, but it’s one that is not as easy to implement. I challenge you to watch the video and take seriously, your effort to implement this one change in how you answer the phone.